Personal data,
collection, usage, rights.
PAYDM — PRIVACY POLICY
Version 1.1
1. Purpose
This Privacy Policy explains how PayDM collects, uses, stores, and protects personal data when users access or use the PayDM platform.
2. Data Controller
PayDM is operated by Softwork Systems, a French registered business.
Softwork Systems
SIREN: 931 497 069
Operated from France
The platform operator determines the purposes and means of processing personal data collected through PayDM.
Contact for privacy requests: contact@paydm.app
3. Data Collected
PayDM collects only the data necessary to operate the service, process paid messages, manage accounts, handle refunds, and provide support.
3.1 Account data
- email address
- account information
- creator profile information when applicable
- authentication and session data
3.2 Message data
- messages sent by users
- replies sent by creators
- conversation history
- message status and timestamps
3.3 Payment and transaction data
- payment status
- transaction history
- refund status
- creator payout-related information when applicable
3.4 Technical data
- IP address
- browser and device information
- connection logs
- technical events required for security and platform operation
4. Purposes of Processing
Personal data is processed for the following purposes:
- creating and managing user accounts
- allowing users to send paid messages
- allowing creators to receive and answer messages
- processing payments and refunds
- managing support requests
- preventing fraud, abuse, and unauthorized access
- maintaining platform security and reliability
- complying with legal obligations
5. Legal Basis
PayDM processes personal data based on:
- performance of a contract, when data is required to provide the service
- legitimate interest, including security, fraud prevention, and service improvement
- legal obligations, including accounting, tax, and regulatory requirements where applicable
- user consent, where required for optional features or non-essential cookies
6. Data Retention
Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy.
- account data is kept while the account remains active
- message data is kept for service operation, support, and dispute management
- transaction data is kept as required for payment, accounting, refund, and legal purposes
- technical logs are kept for security, debugging, and abuse prevention
Some data may be retained for a longer period when required by law or when necessary to handle a dispute, prevent fraud, or protect the platform.
7. Data Recipients
PayDM may share personal data with service providers strictly when necessary to operate the platform.
- payment provider for payment and refund processing
- hosting and infrastructure providers
- email service providers for account, notification, and support emails
- technical tools used for security, maintenance, and platform operation
These providers may only process personal data for the purposes required to provide their services to PayDM.
8. Transfers Outside the European Union
Some providers used by PayDM may process data outside the European Union.
When this happens, PayDM relies on appropriate safeguards required by applicable data protection laws.
9. Payments
Payments on PayDM are processed through third-party payment providers. PayDM does not store full payment card details on its own servers.
Payment-related data may be processed to confirm transactions, manage refunds, prevent fraud, and comply with legal obligations.
10. Messages and Content
Messages and replies exchanged through PayDM are stored to provide the service, display conversation history, manage disputes, ensure security, and process refunds when required.
Message content is not sold to third parties.
11. Cookies and Trackers
PayDM may use cookies or similar technologies that are necessary for authentication, security, payment flow, and platform operation.
PayDM uses an optional analytics cookie (Google Analytics) to understand how the site is used. This cookie is not set until you give consent through the cookie banner shown on your first visit, and you can decline it at any time.
12. Security
PayDM implements technical and organizational measures designed to protect personal data.
- restricted access to personal data
- security controls for accounts and sessions
- technical monitoring to detect errors or abuse
- use of trusted infrastructure and payment providers
No online service can guarantee absolute security, but PayDM works to reduce risks and protect user data.
13. User Rights
Under applicable data protection laws, users may have the following rights:
- right of access
- right of rectification
- right of erasure
- right to restriction of processing
- right to object
- right to data portability
These rights may be exercised by contacting contact@paydm.app.
14. Account Deletion
Users may request deletion of their account and associated personal data by contacting PayDM.
Certain data may be retained if:
- retention is required by law
- a transaction, refund, or dispute is ongoing
- the data is necessary for fraud prevention or platform security
15. Policy Updates
This Privacy Policy may be updated at any time, especially as the PayDM platform evolves.
The applicable version is the one published on the platform at the time of use.
16. Contact
For any question regarding this Privacy Policy or personal data, users may contact PayDM at support@paydm.app.